01

Shipping Coverage

Products purchased through the official website are eligible for delivery across all serviceable locations in India. Deliveries are handled by authorized logistics partners including FedEx, DHL, Bluedart, Delhivery, and other approved couriers. Delivery to certain remote or restricted locations may be limited, and you will be notified at the time of order placement if a location is non-serviceable.

02

Shipping Charges

Free shipping is offered on all products purchased directly from the website within India, unless explicitly stated otherwise (e.g. bulk orders, oversized products, or remote locations). Any applicable charges will be clearly displayed at checkout prior to order confirmation.

03

Order Processing

Orders are generally dispatched within 24 hours of successful payment confirmation, excluding weekends, public holidays, and special occasions. Dispatch may be delayed in cases of stock unavailability, order verification requirements, or unforeseen events beyond our control. You will be notified promptly via email or SMS if a revised dispatch timeline applies.

04

Delivery Timeline

Standard delivery is estimated within 2–5 working days from dispatch for most major cities and urban areas. Deliveries to remote, rural, or semi-urban locations may require an additional 2–3 working days. Estimated timelines are indicative only and do not constitute a contractual obligation.

05

Order Verification & Security

Deliveries may require verification via your registered name, signature, and an OTP sent to your registered mobile number. Please verify that the official electcrolite packaging seal is intact upon delivery. Any package with a broken seal, visible tampering, or damage must be refused at the time of delivery, and reported to customer support within 24 hours.

Mandatory Unboxing Video

For all claims related to missing parts, damaged products, or incorrect items — a complete and uninterrupted unboxing video must be recorded at the time of opening. The video must clearly show the intact packaging seal, the full unboxing process, the entire product, and all accompanying accessories. Claims submitted without a valid unboxing video may be rejected.

06

Transit Damage Resolution

If damage occurs during transit, you must:

  • Refuse the delivery if the packaging seal is broken or tampered with.
  • Record a complete unboxing video if the package was accepted but the product is damaged.
  • Submit the unboxing video and a detailed description of the damage within 24 hours of delivery.
  • Cooperate with our verification process, which may include providing additional photos or information.

Upon successful verification, we will coordinate replacement at no additional cost, or arrange a refund if replacement is not feasible.